Returns for In-store Purchases

All returns must be in salable condition (in original packaging, including plastic wrap).

Merchandise returned with a receipt within 30 days of purchase may be exchanged or be refunded to the original form of payment.

Merchandise returned with a receipt or proof of purchase (a Buttonwood sticker) within 60 days of purchase may be exchanged or refunded for store credit. 

No returns will be accepted after 60 days.

Sale items are non-returnable.

Returns for Online Purchases

In addition to the above policy, the customer is responsible for the cost of return shipping all online returns/exchanges,. Please use an insured and trackable method when returning your purchase. We are not responsible for packages lost or damaged during the return transit.

If you receive your online order and find an item to be missing, incorrect, or damaged, please contact the store within 7 days so we can resolve the issue as quickly as possible.